Wake Forest Power

WF Power LogoA division of the Town of Wake Forest, Wake Forest Power strives to provide uninterrupted electric service to nearly 7,000 residential and commercial customers through the regular maintenance and upkeep of the town's electric distribution system.

Altogether, our crews operate and maintain more than 95 miles of overhead electric distribution lines. They regularly refurbish or rebuild electric lines that show signs of wear, and upgrade facilities where electric load has grown. Additionally, through our Reliability Improvement Program, we identify electric lines and circuits that require upgrades or even complete reconstruction to meet the growing needs of our community.

Thanks to these efforts, our customers enjoy dependable electric service 99.9% of the time. On those rare occasions when power is interrupted, the problem is often traced to equipment issues that are undetectable prior to the outage and unpredictable wildlife.

Helpful Links, Phone Numbers & More

Customer Service - Call 919-435-9478

As a community-owned electric utility, Wake Forest Power provides exceptional customer service at the lowest reasonable cost.

Our Outage Management System (OMS) features Interactive Voice Response (IVR) - an automated phone system that utilizes one phone number to make reporting power outages and other issues easier.

Press 1 to report an outage.

Press 2 to make a payment.

Press 3 to start or stop service.

Press 4 to speak to someone in customer service or reconnect service

Press 5 to report a streetlight out.

Press 6 to discuss solar.

Press 7 to request an energy audit.

Press 8 if you would like the menu options repeated.

Start/Stop Electric Service

Find my electric provider

Electric service cannot be established, transferred or terminated over the phone. Please complete the appropriate form below:

Utility Bill Payment Options

Utilities & Solid Waste Call Guide

The Town of Wake Forest provides Electric and Yard Waste services.

We also provide residential Garbage and Recycling services by contract with Republic Services.

The City of Raleigh provides Water & Sewer service

Visit this page for complete contact information for the most common utility concerns.

Forms & Applications

Reporting Power Outages / Emergencies

To report power outages:

WF Power customers call 919-435-9478.

Duke Energy Progress customers call 800-419-6356

Wake Electric customers call 855-280-1147

How do I stay informed about what's happening in Wake Forest?

To stay up to date with the latest information, join our email mailing listfollow us on social mediadownload our app, and/or sign up for phone and text alerts.

Social Media Platforms
  • Facebook:  Wake Forest Power (@WakeForestPower)

  • Twitter: Wake Forest Power (@WakeForestPower)

  • Instagram: Wake Forest Power (@WakeForestPower)

Tree Inspections & Requests for Mulch

To have a tree inspected that may be threatening your service or the Town's main electric lines, call 919-435-9573 or email Jennifer Gonzales to request a work order.

After tree crews remove trees and trim limbs around power lines, they chip the trees and limbs. To request mulch, complete and submit our Mulch Request Form.

Area Lights

For the repair of area, security and street lights, call 919-435-9573 or email Jennifer Gonzales.

For the new installation of an area or security light, view our Area Light Services Brochure or contact Nicole Press at 919-435-9468 573 for more information.

Before Digging

Before digging in the Town of Wake Forest, please contact the NC Carolina One Call Center at 1-800-632-4949. By calling this number, the NCOCC will dispatch any utilities that have lines in your area.

Severe Weather

Learn about the operations of the Town of Wake Forest and related organizations during severe weather events. Announcements about town services during severe weather events are made on our Severe Weather Updates page, in town news releases, and on Facebook.

Underground Service

Underground services are installed at a cost of $275, up to 150 feet, for new or converted services.

Wake Forest Power

Wake Forest Power 
5031 Unicon Dr.
Wake Forest, NC 27587


301 S. Brooks St.
Wake Forest, NC 27587


7 am - 3:30 pm

Medical Emergency Reconnection (After 5 pm)


Emergencies & Outages


Customer's Guide to WF Power

Customer's Guide