Wake Forest Power
A division of the Town of Wake Forest, Wake Forest Power strives to provide uninterrupted electric service to nearly 7,000 residential and commercial customers through the regular maintenance and upkeep of the town's electric distribution system.
Altogether, our crews operate and maintain more than 95 miles of overhead electric distribution lines. They regularly refurbish or rebuild electric lines that show signs of wear, and upgrade facilities where electric load has grown. Additionally, through our Reliability Improvement Program, we identify electric lines and circuits that require upgrades or even complete reconstruction to meet the growing needs of our community.
Thanks to these efforts, our customers enjoy dependable electric service 99.9% of the time. On those rare occasions when power is interrupted, the problem is often traced to equipment issues that are undetectable prior to the outage and unpredictable wildlife.
Utility Bill Payment Options
View our complete menu of Utility Bill Payment Options, including:
Online Bill Pay - new and improved system begins Monday, Nov. 30, 2020
Start/Stop Electric Service
Electric service cannot be established, transferred or terminated over the phone. Please complete the appropriate form below:
Pre-Pay Power electric service may be established by completing our Pre-Pay Power Application (Residential only) or may be done in person at the Wake Forest Town Hall, 301 S. Brooks St. .
Post paid electric service may be established by completing our Residential Utility Application or Business Utility Application online or may be done in person at the Wake Forest Town Hall, 301 S. Brooks St.
- End Electric Service / Close Account
- Transfer Electric Service
Utilities & Solid Waste Call Guide
The Town of Wake Forest directly provides Electric and Yard Waste services.
We also provide residential Garbage & Recycling services by contract with Republic Services.
The City of Raleigh provides Water & Sewer service. Visit this page for complete contact information for the most common utility concerns.
Forms & Applications
Pre-Pay Power Application (Residential only)
Pay for electricity when you want, in the amounts you want.
Residential Utility Application
Apply for residential utility service. There is no deposit required for sanitation only accounts. (PDF)
End Electric Service / Close Account
Request to end your utility service.
- Transfer Electric Service
Request to transfer your utility service within Wake Forest Power
Request an Extension on your Electric Bill
Receive additional time to pay your utility bill up to 4 times per calendar year. This is not an option for Wake Forest Pre Pay Power electricity accounts.
Name Change (Change, Add or Remove)
Request to have the name on your utility account added removed or changed.
Business Utility Application
Apply for commercial utility service.
Bank Draft Authorization Form
Save time and money and avoid late fees by having your monthly utility payment automatically drafted from your checking or savings account.
Equal Payment Plan Agreement
Enroll in our Equal Payment Plan program and take the surprise out of your monthly utility bill.
Area Light Services Application - Contact Chris Terrell at 919-435-9572 for a consultation and to apply for commercial and residential outdoor area lights.
Reporting Power Outages / Emergencies
To report power outages or emergencies, such as downed power lines, call 919-761-7899.
Wake Forest Power employees are available 24-hours-a-day to respond.
How do I stay informed about what's happening in Wake Forest?
To stay up to date with the latest information, join our email mailing list, follow us on social media, download our app, and/or sign up for phone and text alerts.
Facebook: Wake Forest Power (@WakeForestPower)
Twitter: Wake Forest Power (@WakeForestPower)
- Instagram: Wake Forest Power (@WakeForestPower)
Customer Service Central
As a community-owned electric utility, the Town of Wake Forest provides exceptional customer service at the lowest reasonable cost.
We also endeavor to ensure that all of our customers are served efficiently and treated fairly.
Reliable Public Power Provider - RP3
Wake Forest Power is one of 235 of the nation's more than 2,000 public power utilities to earn Reliable Public Power Provider (RP3) recognition from the American Public Power Association for providing consumers with the highest degree of reliable and safe electric service.
Wake Forest has been a public power community since 1909. Learn about the benefits of being served by a public power utility.
Wake Forest Power consists of a three-man tree crew charged with trimming and removing trees that interfere with the town's 140 miles of overhead electric lines. Each member of the crew is a certified utility arborist. By maintaining and removing these trees, the town works to ensure that they will not be a threat to the power lines during storms, thus eliminating outages.
Tree Inspections & Requests for Mulch
To have a tree inspected that may be threatening your service or the Town's main electric lines, call 919-435-9573 or email Jennifer Gonzales to request a work order.
After tree crews remove trees and trim limbs around power lines, they chip the trees and limbs. To request mulch, complete and submit our Mulch Request Form.
For the repair of area, security and street lights, call 919-435-9573 or email Jennifer Gonzales.
For the new installation of an area or security light, view our Area Light Services Brochure or contact Nicole Press at 919-435-9468 573 for more information.
NC GreenPower is an independent, nonprofit organization established to improve North Carolina's environment through voluntary contributions toward renewable energy. A landmark initiative approved by the N.C. Utilities Commission, NC GreenPower is the first statewide green energy program in the nation administered independently by a nonprofit organization and supported by all of the state's utilities.
Before digging in the Town of Wake Forest, please contact the NC Carolina One Call Center at 1-800-632-4949. By calling this number, the NCOCC will dispatch any utilities that have lines in your area.
Underground services are installed at a cost of $275, up to 150 feet, for new or converted services.
Protecting Your Power
Find out how Wake Forest Power keeps your energy flowing safely and reliably - and how you can help. Learn about tree trimming, landscaping around electric equipment, power surges, energy theft, and much more.
Learn about the operations of the Town of Wake Forest and related organizations during severe weather events. Announcements about town services during severe weather events are made on our Severe Weather Updates page, in town news releases, and on Facebook.
Automated Meter Reading FAQs
Automated Meter Reading, or AMR, is a state-of-the-art technology that will enable the Town of Wake Forest to read your electric meter remotely without having to physically visit and manually read your electric meter. By deploying AMR technology, Wake Forest will be able to provide its electricity customers with more frequent, timely and accurate electric meter readings without the need for meter readers to come to your property leading to greater accuracy on your monthly bill.