Go Wake Forest

Go Wake Forest is a Town-sponsored microtransit service that is operated by the Town’s transit partner, Via.

Via is responsible for day-to-day operations, driver hiring, vehicle acquisition, branding, and customer service issues.

Go Wake Forest operates Monday through Thursday from 6 a.m. until 9:30 p.m., Friday from 6 a.m. until 10:30 p.m., and  Saturday from 8 a.m. until 10:30 p.m.

Go Wake Forest will not operate on Sundays, Thanksgiving day, or Christmas day.

Riders can download the Go Wake Forest smart phone app at one of the links below or call +1 984-342-2319.

IOS

Google Play

Go Wake Forest is free for riders.

Riders can report all Go Wake Forest service issues to the Via customer service hotline at +1 984-342-2319 or email wake-forest-support@ridewithvia.com.

Children under 13 must be accompanied by an adult (age 18+) at all times.

Service animals are always welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please send an email to our support team at the email listed above explaining the situation. 

Pets that are not service animals are also allowed, but pets should be kept in an airline-approved carrier to use the service.

If traveling with a child who uses a booster or car seat, please bring the appropriate seat. Riders are solely responsible for the selection, installation, securement, and removal of any booster or car seat.

Riders are allowed to bring unopened food items and groceries on Go Wake Forest.

However, consuming food items on Go Wake Forest is prohibited.

Complimentary ADA/Paratransit service provided by the Town of Wake Forest will be suspended on October 1, 2024, along with the Wake Forest Loop (WFL A&B) fixed route bus service. The Go Wake Forest microtransit service will come equipped with at least one ADA accessible vehicle at all times, which will take riders anywhere in the Go Wake Forest service area.

(Note that this ADA/Paratransit service was being managed by the City of Raleigh and GoRaleigh Access on behalf of the Town of Wake Forest) However, eligible ADA riders for paratransit service can still get to Raleigh in one of two ways:

1. Schedule a GoRaleigh Access ride to Raleigh by calling 919-996-3459 no less than 24 hours prior to your trip. The portion of travel between your trip origin in Wake Forest and the GoRaleigh Access service boundary will be operated by a local taxi company partner (standard taxi rates may apply). Once the taxi service reaches the GoRaleigh Access service boundary, your trip will transition to an ADA trip within the GoRaleigh Access Zone.
   
   Alternatively, in lieu of a taxi, riders can book a Go Wake Forest ride to the Sheetz gas station by Capital Blvd (4801 Thornton Rd, Raleigh, NC 27616), where you can transition to a GoRaleigh Access vehicle. Note, 24-hour advance coordination with GoRaleigh Access is still required.

2. Request a Go Wake Forest microtransit ride from your trip origin location to the Wake Forest-Raleigh Express (WRX) bus stop in Downtown Wake Forest. This ADA accessible bus service departs from the Northern Wake Senior Center (235 E Holding Ave, Wake Forest, NC) at 6:50 am and 7:50am to the Downtown Raleigh Transit Station (214 S Blount St, Raleigh, NC), and returns at 5:20 pm, 6:20 pm, and 7:20 pm. At the Downtown Raleigh Transit Station, riders can call 919-996-3459 to request a GoRaleigh Access ride to other areas of the City.

Paratransit Brochure

No. Riders are prohibited from consuming alcohol or drugs inside the vehicle.

Riders are also prohibited from using the vehicle to transport illegal substances or open containers.

Smoking and/or vaping are not permitted during any ride.

Go Wake Forest drivers are hired, managed, and directly compensated by the Town’s transit partner, Via. Via conducts extensive background checks on all drivers and requires completion of a mandatory training program prior to driving for Via.

Additionally, for safety and efficiency, drivers cannot take a rider to a destination that is not requested through the Via app. If a rider needs to change their destination after starting their ride, they must contact Via Support at XXX-XXX-XXXX to request a change.

Finally, any dangerous, abusive, violent, or disruptive behavior committed by either riders or drivers will not be tolerated on Go Wake Forest. Go Wake Forest reserves the right to suspend or permanently ban any rider that violates this policy. Video recording devices may also be present on Go Wake Forest vehicles to document any abuse conducted by both riders and drivers.

If you feel that this policy has been violated, please contact +1 984-342-2319 to speak with Via customer service.

Please only bring bags and other objects that you can carry and load yourself. Rule of thumb: whatever you bring with you should not interfere with other passengers’ ability to enter, exit, and ride in the vehicle.

Drivers reserve the right to deny service to riders that present a safety risk due to their belongings.

No. Go Wake Forest drivers do not accept tips and are prohibited from asking for them.

Standard Go Wake Forest vans fit up to five passengers.

The Wake Forest Loop (WFL A&B) bus service is funded, in large part, by Wake County Transit Tax revenue. In order to be eligible to receive these funds, specific performance metrics related to ridership and on-time performance must be met.

The Wake Forest Loop bus service has an average of approximately two riders per hour and an on time arrival of 56 percent — well below the performance threshold to maintain County funding. As a result, the Town has initiated an on-demand microtransit pilot program in the hopes of better serving Wake Forest residents and visitors.

As an on-demand transit system, Go Wake Forest rides cannot be booked in advance.

We kindly ask that if a rider has a specific time they need to be at a destination, that they call a ride with ample buffer time considered.