Utility Bill Payment Options

Wake Forest Pre-Pay Power

Wake Forest Pre-Pay Power offers you the opportunity to pay when you want, in the amounts you want. Instead of receiving a traditional monthly paper bill, usage is calculated daily. As a pre-pay customer, you'll never pay a late charge and you won't be charged costly disconnect and reconnect fees if your account runs out of credit. Payments can be made with cash at Money Gram locations (at most Wal-Mart's and CVS Pharmacies), by telephone 919-283-5757 or online.

Online Bill Pay

The Town of Wake Forest offers its customers the convenience of Online Bill Pay. The Town of Wake Forest will implemented a new online payment system with enhanced services and new features. Now with online bill pay, you can pay your utility bill with Text-To-Pay, Venmo, E-Check  PayPal an American Express, Discover, MasterCard or Visa credit card or a debit card with MasterCard or Visa logos; view your bill, current balance and due date; access billing history, payments, and charges; and view historical consumption data. We think you’ll be pleased with the changes! Enjoy added convenience by enrolling in E-Billing.

Please Note: Wake Forest Power customers that had registered with our previous system will need to set up a new login and password on or after Monday, Nov. 30, 2020.

 

Pay By Phone

Wake Forest Power - Post-Pay By Phone - 833-415-0541 

Wake Forest Power customers that receive a monthly bill can make utility payments 24-hours-a-day, seven days a week using an automated phone system. To make a payment, customers simply call 833-415-0541 and provide their credit/debit card and electric account numbers. Accounts will then be updated to show the payment information and the new balance.

 

Wake Forest Power - Pre-Pay By Phone - 919-283-5757

Wake Forest Pre-Pay customers can make utility payments 24 hours a day, seven days a week by calling 919-283-5757.  There is not a fee for this service and the payment updates immediately. 

 

Raleigh Water - Pay By Phone - 919-996-3245

Raleigh Water customers can pay their water bills 24-hours-a-day, seven days a week by calling 919-996-3245. There is not a fee for this service and the payment updates immediately. 

Text-To-Pay

To save time and money and avoid late fees, receive your bill summary in an SMS message which allows you to pay the full amount, pay a different amount or stop SMS bill summary notifications. Please note that this disables SMS E-bill notification for new bills. A mobile phone number is needed to receive SMS notifications.

Sign up through the online Customer Portal.

Equal Payment Plan

Take the surprises out of your monthly utility bill with the Town of Wake Forest Equal Payment Plan (EPP). Once you enroll in EPP, you will receive a bill each month for the same amount. It's a great way to smooth the peaks and valleys of seasonal electric usage and enable you to budget with precision.

AutoPay

To save time and money and avoid late fees, have your monthly payment automatically drafted from your credit card, checking or savings account with AutoPay through your new online Customer Portal. It's the same convenient process you may already use to pay a car loan, insurance premium or any other monthly payment. With the automatic bank draft, avoid the monthly hassle of writing checks and mailing them or dropping them off at Town Hall. If you have any further questions, please contact Nicole Press at 919-435-9468.

Pay By Mail

Use the return envelope included with your bill to send payment or mail to:
Town of Wake Forest
P.O. Box 600068
Raleigh, NC  27675-6068

Pay In-Person

TOWN HALL

301 S. Brooks St.
Wake Forest, NC 27587

HOURS OF OPERATION

Monday-Friday
8 am-4 pm

A drive-up collection box is available in the South Brooks Street parking lot outside town hall. An indoor collection box is available in the first floor lobby. As an added bonus, payments dropped off in the drop box do not require a stamp. The Town of Wake Forest will mail receipts upon request.

Drive Up Drop Box

A drive-up collection box is available in the South Brooks Street parking lot outside town hall. As an added bonus, payments dropped off in the drop box do not require a stamp. The Town of Wake Forest will mail receipts upon request.

Solid Waste Billing

In 2008, the Wake Forest Board of Commissioners (BOC) voted to add four cents to the property tax rate for the purpose of replacing the monthly residential trash and recycling fee. Beginning in July 2008, the Town of Wake Forest began treating residential trash and recycling service the same as fire and police service as part of your annual property tax bill.

The process was intended to simplify the way you pay for residential solid waste service by eliminating your monthly solid waste charge and including it as a public service paid for by tax revenues.

In recent years, local businesses expressed concerns about paying for a service (residential trash and recycling collection service) they did not receive.

After considerable discussion, the Wake Forest Board of Commissioners voted in June 2020 to change how the Town charges for solid waste collection. Beginning January 1, 2021, the service will no longer be covered solely by annual tax revenues, but instead by a $21 monthly solid waste fee included on residents’ Raleigh Water bill. The monthly fee includes weekly trash, recycling and yard waste collection, along with seasonal collections for loose leaves, Christmas trees, bulk waste pickup and large brush collection.

When new residents contact Raleigh Water to establish water and sewer service they will be added automatically to the solid waste collection service for the Town of Wake Forest and receive one 96-gallon trash cart and one 96-gallon recycling cart.

Learn More

 

Water & Sewer Billing

On July 1, 2005, the Town of Wake Forest and the City of Raleigh merged their water and sewer systems. The City of Raleigh then began billing all water and sewer accounts formerly billed by the Town of Wake Forest. Payments to the City of Raleigh should be mailed as specified on the City of Raleigh bill. However, Wake Forest residents may  make water/sewer bill payments in person at the Wake Forest Town Hall. 

Customer’s can also pay their City of Raleigh water bill online at https://raleighnc.gov/ or over the IVR at (919) 996-3245.  There is not a fee for this service and the payment updates immediately. 

Need Help Paying Your Utility Bill?

If you need financial aid, here are assistance programs and resources available to you:

HOPE

Offered by the Town of Wake Forest, Helping Others by Providing Electricity is an initiative designed to help financially disadvantaged electric customers pay their utility bills. The program is funded by the generous donations of WFP customer and administered through a partnership between the Town and ChurchNet, a local non-profit organization assisting area people in need. 

Project Share

The Project Share Contribution Program provides emergency funds to utility residents in a crisis, who are unable to pay their water, solid waste, recycling, and stormwater bills. It is funded by customer and corporate donations. Of the funds contributed to Project Share, 100% stay in the service area and help customers located in Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon. For more information, email Utility Bill Help or call 919-996-3333.

House Wake! COVID-19 Financial Assistance Program

House Wake! COVID-19 Financial Assistance Program will cover rent and utility shortfalls resulting from a financial hardship due to COVID-19. Through a partnership with Telamon Corporation, residents can receive financial assistance for any back  rent and/or utility bills owed since April 2020, in addition to assistance for the current month. After that, they may be eligible for up to three months of additional assistance.

Wake County Financial Assistance Resources

 

Utility Bill Payment Options
Customer Service & Outreach Manager
919-435-9466
919-435-9478
Location

Wake Forest Town Hall
301 S. Brooks St.
Wake Forest, NC 27587

HOURS OF OPERATION

Monday-Friday
8 am-4 pm

Customer's Guide to WF Power

Customer's Guide