Utilities Contact Information

As a division of the Town of Wake Forest, Wake Forest Power provides electric service to over 6,000 residential and commercial customers.

The City of Raleigh provides Water & Sewer service.

Contact information for the most common utility concerns is provided below.

Power Outage or Surge - call 919-435-9478 or Report Outage Online

Electric Service Issues - 919-435-9478 

Bill Payment Options - 919-435-9478

Billing Questions / High Bill Concerns - 919-435-9478 

Customer Service - 919-435-9478 

Disconnection Due to Non-Payment - 919-435-9478 

Street Light Outage or Concern - 919-435-9478

Load Management Switch Concern - 919-435-9574 

Duke Energy Progress - 800-419-6356

Wake Electric - 800-474-6330

Billing Question / High Bill Concern - 919-996-3245 

Connect / Disconnect Service - 919-996-3245 

Disconnection due to non-payment - 919-996-3245 

Mark utility lines / Call before you dig - 811

Sewer backup or other issue - 919-996-2737 

Water leak / Pressure problem - 919-996-3245 

Water Quality issue - 919-996-2737 

Water service concerns / No Water - 919-996-3245

Gas service is provided by Public Service Gas Company (PSNC). For more information visit their website at PSNC or call 877-776-2427.