Severe Weather Updates

This page provides the latest information on Town of Wake Forest operations during severe weather. Announcements about town services are also provided in Town news releases and E-Alerts, through the Town app, on Facebook and WFTV Channel 10.

Please bookmark this page, then during severe weather events check it often for updates as schedules are subject to change.

 

Operations Update
March 18, 2021

Wake Forest Town Hall is operating on a normal schedule (8 a.m.-3 p.m.). Any changes will be announced via the Town’s normal communications channels.

Parks, Recreation & Cultural Resources

Due to the potential threat of severe weather later today, all Wake Forest Parks, Recreation & Cultural Resources programs and classes scheduled after noon have been canceled.  

In addition, all PRCR facilities, including Joyner Park Community Center, Flaherty Park Community Center, Wake Forest Community House and Alston-Massenburg Center, will close today at 5 p.m.


Wake Forest Power

With weather forecasters calling for the possibility of severe weather later today, Wake Forest Power (WFP) crews are on standby and prepared to respond to whatever comes our way.

In the event power outages occur, customers need only to call 919-761-7899 and follow the prompts to quickly notify WFP that their electricity is out. When a customer calls the outage reporting number, the Wake Forest Power’s Outage Management System (OMS) attempts to identify the telephone number from which the customer is calling and match that number to their account. As long as WFP has the number in its system, the OMS will recognize the customer. If WFP does not have the number, or if the number on file is wrong, information pertaining to the customer's account will not be found.

WFP strongly encourages customers to make sure they have provided accurate contact information. More specifically, customers are urged to register up to two phone numbers associated with their account.

WFP customers can update their outage phone numbers by calling the automated phone system anytime at 919-761-7899 and following the automated selection or by calling the customer service department at 919-435-9478 during normal office hours (Monday-Friday, 8 a.m.-5 p.m.).

 

If Your Power Goes Out

  • To report power outages:

    • Wake Forest Power customers call 919-761-7899;

    • Wake Electric customers call 919-863-6499 or 800-743-3155;

    • Duke Energy Progress customers call 800-419-6356.

  • Keep refrigerator and freezer doors closed. Food usually stays frozen about 48 hours. A refrigerator can keep food cold for about four hours. Remember, when in doubt, throw it out.

  • Do not connect a generator directly to your home's electrical system. It is dangerous to you, your neighbors and utility workers. Follow manufacturer's directions regarding connecting appliances directly to your generator.

  • Restoring power after a storm can be challenging, as travel conditions are poor. Before power can be restored, crews first assess damage and determine which crews, equipment and supplies will be needed to make repairs. Because of this, customers may see damage assessors patrolling their neighborhoods before crews arrive to begin work.

  • Crews prioritize work to ensure the largest number of customers are restored as quickly as possible. Essential services, such as hospitals and emergency response facilities, are the first priority.

  • If you lose power, turn off as many appliances and electronics as possible. This helps with restoration efforts because it reduces the immediate demand on power lines when power is restored.

  • Once your power is restored, please wait a few minutes before turning your equipment back on.


Reporting Downed Trees

To report downed trees, visit our Report a Problem web page or call 919-435-9570.

If you encounter trees downed during storms on roads, sidewalks or other public areas, contact the Town rather than trying to handle them on your own. In addition to being heavy and difficult to manage, trees and limbs often come into contact with dangerous, live electrical wires which can cause serious injury or death.

Please do not call 911 unless there is an emergency posing an immediate threat to life, health, or property.


Frozen Pipes 

During periods of extremely cold weather, the Town of Wake Forest and Raleigh Water (formerly City of Raleigh Public Utilities Department) often field calls from customers reporting broken water pipes. When pipes break between the water meter and the home or within the home, the customer is responsible for repairs. Since Raleigh Water operates and maintains Wake Forest's water system, it is responsible for repairing any damage to pipes between the water main under the street and the meter, or in the main itself, which rarely happens since water runs continuously in the mains. 

For more information, call Raleigh Water on weekdays between 8 a.m. and 5 p.m. at 919-996-4540. On nights and weekends, call 919-829-1930.  

Here are some tips to help keep pipes from freezing:

  • Have regular pipe maintenance done - at least once year.

  • Regularly change filters around the house.

  • Drip a faucet so pipes don't burst. (Drip only one faucet in the house. Choose one close to an exterior wall so pipes don't freeze)

  • Open cabinet doors where pipes are so they can feel the heat from the home.

  • Turn off the outdoor sprinkler system.

  • Detach the water hose from the outdoor faucet.

Stay Informed 

In the event severe weather occurs, the Town issues regular updates through a variety of means. To stay informed residents are urged to:

Severe Weather Updates
Communications & Public Affairs Director
919-435-9421
919-761-3719