Severe Weather Updates
This page provides the latest information on Town of Wake Forest operations during severe weather. Announcements about town services are also provided in Town news releases and E-Alerts, through the Town app, on Facebook and WFTV Channel 10, and by calling the Wake Forest Weather Line at 919-435-9569.
Please bookmark this page, then during severe weather events check it often for updates as schedules are subject to change.
If Your Power Goes Out
To report power outages:
Wake Forest Power customers call 919-761-7899;
Wake Electric customers call 919-863-6499 or 800-743-3155;
Duke Energy Progress customers call 800-419-6356.
Keep refrigerator and freezer doors closed. Food usually stays frozen about 48 hours. A refrigerator can keep food cold for about four hours. Remember, when in doubt, throw it out.
Do not connect a generator directly to your home's electrical system. It is dangerous to you, your neighbors and utility workers. Follow manufacturer's directions regarding connecting appliances directly to your generator.
Restoring power after a storm can be challenging, as travel conditions are poor. Before power can be restored, crews first assess damage and determine which crews, equipment and supplies will be needed to make repairs. Because of this, customers may see damage assessors patrolling their neighborhoods before crews arrive to begin work.
Crews prioritize work to ensure the largest number of customers are restored as quickly as possible. Essential services, such as hospitals and emergency response facilities, are the first priority.
If you lose power, turn off as many appliances and electronics as possible. This helps with restoration efforts because it reduces the immediate demand on power lines when power is restored.
Once your power is restored, please wait a few minutes before turning your equipment back on.
Reporting Downed Trees
To report downed trees, visit our Report a Problem web page or call 919-435-9570.
If you encounter trees downed during storms on roads, sidewalks or other public areas, contact the Town rather than trying to handle them on your own. In addition to being heavy and difficult to manage, trees and limbs often come into contact with dangerous, live electrical wires which can cause serious injury or death.
Please do not call 911 unless there is an emergency posing an immediate threat to life, health, or property.
During periods of extremely cold weather, the Town of Wake Forest and Raleigh Water (formerly City of Raleigh Public Utilities Department) often field calls from customers reporting broken water pipes. When pipes break between the water meter and the home or within the home, the customer is responsible for repairs. Since Raleigh Water operates and maintains Wake Forest's water system, it is responsible for repairing any damage to pipes between the water main under the street and the meter, or in the main itself, which rarely happens since water runs continuously in the mains.
For more information, call Raleigh Water on weekdays between 8 a.m. and 5 p.m. at 919-996-4540. On nights and weekends, call 919-829-1930.
Here are some tips to help keep pipes from freezing:
Have regular pipe maintenance done - at least once year.
Regularly change filters around the house.
Drip a faucet so pipes don't burst. (Drip only one faucet in the house. Choose one close to an exterior wall so pipes don't freeze)
Open cabinet doors where pipes are so they can feel the heat from the home.
Turn off the outdoor sprinkler system.
Detach the water hose from the outdoor faucet.
In the event severe weather occurs, the Town issues regular updates through a variety of means. To stay informed residents are urged to:
Bookmark this page (Severe Weather Updates)
Visit the Town's Facebook page
Follow the Town's Twitter feed
Download the Town of Wake Forest app
Sign up for Town alerts and email notifications
Sign up to receive phone call notifications via Blackboard Connect
Call the Wake Forest Weather Line at 919-435-9569