Utility Billing

The Town of Wake Forest owns its electric distribution system and provides garbage and bulk waste pickup services to residents, businesses and industries in Wake Forest. Locally-owned and operated, these public utilities provide safe and reliable service at a reasonable price. Our employees are the neighbors of the people we serve, and they stand ready to help customers with problems or questions.

Rates and policies are set by the Town of Wake Forest Board of Commissioners. Utilities revenues maintain our utility systems and help our community.


Electric Service

To set up service you need to complete an application online or application must be done in person at the Wake Forest Town Hall, 301 S. Brooks St.  New service may not be established over the phone. To end service  you need to completer the end service request. Visit the start/stop service page on our website. The Town requires a deposit up to $200 to set up an account. The deposit can be waived if a customer provides two letters of credit from any previous utility company showing 12 months of good payment history. You may fax the letter of credit to 919-435-9489 or mail it to 301 S. Brooks St., Wake Forest, NC 27587.


How to Reach Us

Our business office is located on the first floor of Town Hall, 301 S. Brooks Street. Business Hours are from 8 a.m.-4 p.m., Monday-Friday (closed holidays). Free parking is available for our visitors and customers. Call 919-435-9400 during business hours for more information.


E-Bill Paperless Billing & Payment

View and pay your monthly utility bill and monitor your usage history with our online bill payment service.


Other Area Utility Companies

Progress Energy

PSNC - Gas

Wake Electric

Diversified Energy

City of Raleigh

Utility Billing
Customer Service & Outreach Manager
Town Hall Hours of Operation

8 am-4 pm