Information Technology

Information Technology Department

Vision

To lead Wake Forest into a smarter, more connected future by delivering innovative, secure, and sustainable technology solutions that empower government operations and enhance community services.

Mission

The Information Technology Department is dedicated to supporting the Town of Wake Forest through reliable, forward-thinking technology services. We partner with departments to deliver digital tools, data, and infrastructure that improve efficiency, transparency, and the overall experience of residents, businesses, and staff.

Functional Areas

IT Management

The IT Management division oversees the core infrastructure, cybersecurity, and support of all technology systems across the Town. Responsibilities include:

  • Network, server, and systems administration
  • Hardware and software procurement and support
  • Help desk and end-user technical support

Applications 

The Applications division supports the town's enterprise software systems and digital platforms that drive day-to-day operations and services. This team ensures that staff and residents have access to efficient, integrated, and easy-to-use tools. Services include:

  • Implementation and support of enterprise applications
  • Workflow automation and digital forms
  • Data integration across systems
  • Business process improvement and training

Geographic Information Systems (GIS)

The GIS division provides advanced mapping, geospatial analysis, and data visualization to support planning, development, emergency response, and citizen services. Key responsibilities include:

  • Managing the town’s spatial data and mapping systems
  • Creating and maintaining interactive web maps and web applications
  • Supporting departments with location-based analysis
  • Providing public-facing GIS applications and tools
  • Integrating GIS with other town systems for deeper insights

Our Commitment

The Information Technology Department is committed to building a foundation of trust, reliability, and innovation. We work behind the scenes and alongside our community partners to make Wake Forest more efficient, connected, and responsive through the strategic use of technology.