In 2021, the American Public Power Association (APPA) awarded its Reliable Public Power Provider (RP3®) Diamond Award to Wake Forest Power (WFP) for providing customers with the highest degree of reliable and safe electric service.
The RP3 award recognizes public power utilities that demonstrate proficiency in four key disciplines: reliability, safety, workforce development and system improvement. Criteria within each category are based on sound business practices and represent a utility-wide commitment to safe and reliable delivery of electricity.
The highest of the three recognition levels, “Diamond Level” designation means WFP met 98-100 percent of the criteria for providing consumers with the highest degree of reliable and safe electric service.
One of 274 of the nation’s more than 2,000 public power utilities to earn the designation, WFP has attained RP3 status continuously since 2007. The designation is active for three years, after which time a utility must reapply.
Wake Forest Power earned an additional reliability recognition for minimizing the amount of time the average customer spent without power in 2020. The average WFP customer spent only 57 minutes without power last year. By comparison, the national average is approximately 112 minutes.
“We’re honored to receive the RP3 designation,” said Electric Systems Manager Chris Terrell. “Our staff puts in a lot of hard work both day and night serving our community. Our team keeps the trees trimmed, the wires up and the lights on. The RP3 Diamond Award represents a much-appreciated recognition of their efforts.”
APPA is the national organization representing more than 2,000 not-for-profit, community- and state- owned electric utilities.