Customer Service Central

Start or Stop Electric Service

Here's everything you need to know to Start or Stop Service.

Electric service cannot be established, transferred or terminated over the phone. Please complete the appropriate form below or visit us at Town Hall, 301 S. Brooks St.

Find My Electric Provider

Use this interactive tool to determine which electric company services your Wake Forest address.

Pay Your Wake Forest Power Bill

Pre-Pay Customers
Post-Pay Customers - customers that receive a monthly electric bill

Forms & Applications

Utility Bill Payment Options

Utility Bill Payment Options

Also See

Need Help Paying Your Utility Bill?

Wake Forest Power/Electric Services

Residential Electric Service Comparison - Pre-Pay Power v. Post-Pay Power


Energy Savings Tools

Solid Waste / Trash & Recycling Carts / Bulk Waste / Waste Wizard

Start Solid Waste Service/Request Trash & Recycling Carts 
Use this form to Request Solid Waste Collection Service, Upgrade Your Recycling Cart, Order Extra Trash & Recycling Carts, and/or Report Damaged or Missing Carts

Request a Bulk Pickup
Use this form to schedule a bulk waste pickup. Bulk pickups are provided on Tuesdays by appointment only.  Bulk waste that is scheduled for collection before 2 p.m. on Monday will be picked up the following day (Tuesday). Continue to leave your items at the curb if not collected. It may take a few days to collect items during high volume weeks.

Request a Brush Pickup
Use this form to schedule a brush pickup. Appointments must be scheduled by 2 p.m. the day prior to collection. Collections will occur on your normal collection day. Brush collection requests are limited to 20 per service day to make sure we complete requests in a safe and timely manner. 

Report a Missed Trash/Recycling Collection
Use this form to report a missed trash and/or recycling collection. Missed collections reported after 5 p.m. the following business day will be collected on your next scheduled trash day.

Sign Up for Waste Wizard 
The Waste Wizard makes it easy for Wake Forest residents to stay informed about the Town’s trash, recycling and yard waste collection programs, including changes to their normal collection schedules. The Waste Wizard is an interactive tool that allows users to sign up for waste collection reminders and download collection schedules. The resource also allows users to type in key words related to disposable household materials and receive valuable disposal tips. From aluminum cans and phone books to popcorn bags and plastic beverage bottles, the search tool helps residents determine which items can be recycled and which ones should be thrown away. As a bonus, the Waste Wizard is provided as a function on the Town of Wake Forest app.

Solid Waste Billing

Contact the Town of Wake Forest

Water & Sewer

Inclement Weather Information

Report Issues/Concerns

Town Services

How do I stay informed about what's happening in Wake Forest?

To stay up to date with the latest information, join our email mailing listfollow us on social mediadownload our app, and/or sign up for phone and text alerts. Additional information resources are provided below. 

Information Resources

Formularios Versión en español

Customer Service Central
Utility Accounts Supervisor
Town Hall Hours of Operation

8 am-4 pm

WF Power Billing & Payments

Customer Service

Medical Emergency Re-connection (After 5 pm)

Pay Your WF Power Bill By Phone

Post-Pay By Phone 

Pre-Pay By Phone

Emergencies & Outages

Wake Forest Power

Duke Energy Progress

Wake Electric