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Message to Wake Forest Power Customers with a Past Due Balance

PLEASE NOTE: If your account is current, then please disregard this notice. If your account has a PAST DUE BALANCE, please continue reading.

On July 29 Gov. Roy Cooper’s Executive Order No. 142 expired and normal utility billing resumed. First issued on March 31, the governor’s executive orders temporarily suspended residential utility service disconnections and waived penalties, fees, and interest on amounts due. Gov. Cooper has emphasized that customers’ bills are not being forgiven under his executive orders. As a result, customers are responsible for paying for all electricity usage between March 31 and July 29.

Customers with a PAST DUE BALANCE have up to six months to pay off amounts owed. Wake Forest Power customers with PAST DUE BALANCES are urged to call Customer Service at 919-435-9478 or email Customer Service & Collections Supervisor Cynthia Sales NO LATER THAN AUGUST 31 to set up a payment plan.

Wake County is helping local residents keep the lights on, the water running and other utility services active through a new relief program for people struggling to pay utility bills due to COVID-19.

WakeHELPS offers up to $500 per household to pay past-due balances on bills for electricity, natural gas, water, wastewater and solid waste services. Using $5 million in federal funds, the program is projected to help at least 10,000 families pay back what they owe to utility providers.

To qualify for WakeHELPS, applicants must:

Live in Wake County;
Demonstrate that they have suffered financially from COVID-19; and
Provide copies of past-due utility bills from March 1, 2020, or later.

Residents must also meet the U.S. Department of Housing and Urban Development’s 2020 low-moderate income limits for our region. The maximum earnings are $39,540 for an individual and $56,460 for a family of four.

WakeHELPS will not cover the cost of internet or telephone service, nor special fees, assessments, or any utility fines or penalties accrued for improper use.

Applications may be completed online.

To learn more and apply, visit wakegov.com/wakeHELPS or call 919-212-0476.

Customer Service Central

Paying Your Bill

Start/Stop Electric Service

Electric service cannot be established, transferred or terminated over the phone. Please complete the appropriate form below:

Pre-Pay Power electric service may be established by completing our Pre-Pay Power Application (Residential only) or may be done in person at the Wake Forest Town Hall, 301 S. Brooks St. .
Post paid electric service may be established by completing our Residential Utility Application or Business Utility Application online or may be done in person at the Wake Forest Town Hall, 301 S. Brooks St.
End Electric Service / Close Account
Transfer Electric Service

Wake Forest Power/Electric Services

Solid Waste

Forms & Applications

Pre-Pay Power Application (Residential only)
Pay for electricity when you want, in the amounts you want.
Residential Utility Application
Apply for residential utility service. There is no deposit required for sanitation only accounts. (PDF)
End Electric Service / Close Account
Request to end your utility service.
Transfer Electric Service
Request to transfer your utility service within Wake Forest Power

Request an Extension on your Electric Bill
Receive additional time to pay your utility bill up to 4 times per calendar year. This is not an option for Wake Forest Pre Pay Power electricity accounts.
Name Change (Change, Add or Remove)
Request to have the name on your utility account added removed or changed.
Business Utility Application
Apply for commercial utility service.
Bank Draft Authorization Form
Save time and money and avoid late fees by having your monthly utility payment automatically drafted from your checking or savings account.
Equal Payment Plan Agreement
Enroll in our Equal Payment Plan program and take the surprise out of your monthly utility bill.
Landlord Agreement
Area Light Services Application - Contact Chris Terrell at 919-435-9572 for a consultation and to apply for commercial and residential outdoor area lights.

Contact the Town of Wake Forest

Water & Sewer

Energy Savings Tools

Inclement Weather Information

Report Issues/Concerns

Town Services

Information Resources

Customer Service Central

Andrew Brown, Jr.

Customer Service Manager

919-435-9466