Customer Service Central

Pay Your Wake Forest Power Bill

Pre-Pay Customers
 
Post-Pay Customers - customers that receive a monthly electric bill

Start/Stop Electric Service

Electric service cannot be established, transferred or terminated over the phone. Please complete the appropriate form below:

Residential Electric Service Comparison - Pre Pay Power v. Post Pay Power

Comparison

Find My Electric Provider

Use this interactive tool to determine which electric company services your Wake Forest address.

Forms & Applications

Utility Bill Payment Options

Wake Forest Power/Electric Services

Energy Savings Tools

Solid Waste / Trash & Recycling Carts / Bulk Waste / Waste Wizard

Start Solid Waste Service/Request Trash & Recycling Carts 
Use this form to Request Solid Waste Collection Service, Upgrade Your Recycling Cart, Order Extra Trash & Recycling Carts, and/or Report Damaged or Missing Carts

Request a Bulk Pickup
Use this form to schedule a bulk waste pickup. Bulk pickups are provided on Tuesdays by appointment only.  Bulk waste that is scheduled for collection before 2 p.m. on Monday will be picked up the following day (Tuesday). Continue to leave your items at the curb if not collected. It may take a few days to collect items during high volume weeks.

Request a Brush Pickup
Use this form to schedule a brush pickup. Appointments must be scheduled by 2 p.m. the day prior to collection. Collections will occur on your normal collection day. Brush collection requests are limited to 20 per service day to make sure we complete requests in a safe and timely manner. 

Report a Missed Trash/Recycling Collection
Use this form to report a missed trash and/or recycling collection. Missed collections reported after 5 p.m. the following business day will be collected on your next scheduled trash day.

Sign Up for Waste Wizard 
The Waste Wizard makes it easy for Wake Forest residents to stay informed about the Town’s trash, recycling and yard waste collection programs, including changes to their normal collection schedules. The Waste Wizard is an interactive tool that allows users to sign up for waste collection reminders and download collection schedules. The resource also allows users to type in key words related to disposable household materials and receive valuable disposal tips. From aluminum cans and phone books to popcorn bags and plastic beverage bottles, the search tool helps residents determine which items can be recycled and which ones should be thrown away. As a bonus, the Waste Wizard is provided as a function on the Town of Wake Forest app.

Solid Waste Billing

Contact the Town of Wake Forest

Water & Sewer

Inclement Weather Information

Report Issues/Concerns

Town Services

Information Resources

Customer Service Central
Customer Service & Outreach Manager
919-435-9466
Town Hall Hours of Operation

Monday-Friday
8 am-4 pm

WF Power Billing & Payments

Customer Service
919-435-9478

Medical Emergency Re-connection (After 5 pm)
919-795-2047

Pay Your WF Power Bill By Phone

Post-Pay By Phone
833-415-0541 

Pre-Pay By Phone
919-283-5757

Emergencies & Outages

Wake Forest Power
919-761-7899

Duke Energy Progress
800-452-2777

Wake Electric
919-863-6300