Customer Service Central
Post-Pay Customers - customers that receive a monthly electric bill
Electric service cannot be established, transferred or terminated over the phone. Please complete the appropriate form below:
Post paid electric service may be established by completing our Residential Utility Application or Business Utility Application online or may be done in person at the Wake Forest Town Hall, 301 S. Brooks St.
- End Electric Service / Close Account
- Transfer Electric Service
Use this interactive tool to determine which electric company services your Wake Forest address.
Pre-Pay Power Application (Residential only)
Pay for electricity when you want, in the amounts you want.
End Electric Service / Close Account
Request to end your utility service.
- Transfer Electric Service
Request to transfer your utility service within Wake Forest Power
Request an Extension on your Electric Bill
Receive additional time to pay your utility bill up to 4 times per calendar year. This is not an option for Wake Forest Pre Pay Power electricity accounts.
Name Change (Change, Add or Remove)
Request to have the name on your utility account added removed or changed.
Business Utility Application
Apply for commercial utility service.
Bank Draft Authorization Form
Save time and money and avoid late fees by having your monthly utility payment automatically drafted from your checking or savings account.
Equal Payment Plan Agreement
Enroll in our Equal Payment Plan program and take the surprise out of your monthly utility bill.
New Online Payment Portal - for post-pay customers
Post-Pay By Phone - 833-415-0541
Pre-Pay By Phone - 919-283-5757
Need Help Paying Your Utility Bill?
- Online Bill Pay
- Name Change (Change, Add or Remove)
Start Solid Waste Service/Request Trash & Recycling Carts
Use this form to Request Solid Waste Collection Service, Upgrade Your Recycling Cart, Order Extra Trash & Recycling Carts, and/or Report Damaged or Missing Carts
Request a Bulk Pickup
Use this form to schedule a bulk waste pickup. Bulk pickups are provided on Tuesdays by appointment only. Bulk waste that is scheduled for collection before 2 p.m. on Monday will be picked up the following day (Tuesday). Continue to leave your items at the curb if not collected. It may take a few days to collect items during high volume weeks.
Request a Brush Pickup
Use this form to schedule a brush pickup. Appointments must be scheduled by 2 p.m. the day prior to collection. Collections will occur on your normal collection day. Brush collection requests are limited to 20 per service day to make sure we complete requests in a safe and timely manner.
Report a Missed Trash/Recycling Collection
Use this form to report a missed trash and/or recycling collection. Missed collections reported after 5 p.m. the following business day will be collected on your next scheduled trash day.
Sign Up for Waste Wizard
The Waste Wizard makes it easy for Wake Forest residents to stay informed about the Town’s trash, recycling and yard waste collection programs, including changes to their normal collection schedules. The Waste Wizard is an interactive tool that allows users to sign up for waste collection reminders and download collection schedules. The resource also allows users to type in key words related to disposable household materials and receive valuable disposal tips. From aluminum cans and phone books to popcorn bags and plastic beverage bottles, the search tool helps residents determine which items can be recycled and which ones should be thrown away. As a bonus, the Waste Wizard is provided as a function on the Town of Wake Forest app.