Wake Forest residents urged to use online resources

Wednesday, March 18, 2020 - 12:10pm

While the Wake Forest Town Hall remains open to the public during normal business hours (8 a.m.-5 p.m.), the Town is encouraging residents to take advantage of online services and complete billing and other tasks from home. Current public health guidelines from the CDC and NC Department of Health & Human Services recommend limiting the size of gatherings and practicing social distancing to limit exposure to and the spread of the COVID-19 virus. Taking advantage of Town services from the comfort of your home can help to protect you and your family as well as Wake Forest staff.

Wake Forest residents have access to the Town’s full array of online resources through the Customer Service Central (CSC) portal located at www.wakeforestnc.gov/customer-service-central. CSC provides instant access to a variety of online forms, along with SeeClickFix which allows you to report damaged sidewalks, street light outages, potholes and other non-emergency problems.

CSC is also linked to the Raleigh Water website where you can request changes to your water and sewer account, pay your bill, check your account balance and view your transaction history.

Wake Forest Power (WFP) customers can visit CSC to access online forms to request changes to their account, enroll in one of several convenient electric bill payment options, turn service on or off at their address or transfer service if they have moved.

Wake Forest residents and WFP customers can also call Customer Service at 919-435-9478 or submit questions via the online Contact Us form at http://bit.ly/TOWFContactUs and staff will reply promptly during normal business hours.

Residents can also drop off utility bill payments at their convenience at the drop box located in Town Hall’s Brooks Street parking lot. The Town will mail receipts upon request.

For questions or concerns, use the Contact Us form at http://bit.ly/TOWFContactUs.