Are you seeing a larger-than-usual water bill?
This may be due to a vendor shutdown that caused delays, resulting in paper bills covering up to two months of usage.
Raleigh Water has paused all disconnections and late fees until Aug. 25. Payment plans are also available to make managing your bill easier. Learn more about the billing delay.
Sewer back-up, overflow, or water leak?
- Call Raleigh Water Customer Care and Billing at 919-996-3245 (24/7). Press 2 for further instructions.
Need financial assistance with your water and sewer bill?
- Learn more about Raleigh's assistance program for water and sewer customers.
Raleigh Water provides clean, award-winning water to more than 630,000 residents throughout Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell and Zebulon. Our water is consistently ranked among the best, even internationally!
We're committed to environmental sustainability. Our wastewater treatment facility protects our waterways and will soon produce renewable natural gas to power City buses, as part of the Bio-Energy Recovery Project.
To learn more about water conservation, how to handle sewer emergencies, and other important topics, explore our new video gallery.
Need a permit in a Merger Community? Easily pay for your connection and stub permits online on our Permit and Development Portal.
