Utility Billing & Rates
The Town of Wake Forest owns its electric distribution system and provides garbage and bulk waste pickup services to residents, businesses and industries in Wake Forest. Locally-owned and operated, these public utilities provide safe and reliable service at a reasonable price. Our employees are the neighbors of the people we serve, and they stand ready to help customers with problems or questions.
Rates and policies are set by the Town of Wake Forest Board of Commissioners. Utilities revenues maintain our utility systems and help our community.
To set up service you need to complete an application online or application must be done in person at the Wake Forest Town Hall, 301 S. Brooks St. New service may not be established over the phone. To end service you need to completer the end service request. Visit the start/stop service page on our website. The Town requires a deposit up to $200 to set up an account. The deposit can be waived if a customer provides two letters of credit from any previous utility company showing 12 months of good payment history. You may fax the letter of credit to 919-435-9489 or mail it to 301 S. Brooks St., Wake Forest, NC 27587.
Residential Electric Rate
Base Rate = $25.00, plus $.13580 per kWh
New Accounts Set Up Fee
$15.45 (charged on first bill). Deposits for new service may be required (up to $200).
Also see Fees & Charges
E-Bill Paperless Billing & Payment
Direct Draft for Utility Bills
If you wish to have your utility bill drafted from your bank account, complete the Bank Draft Authorization Form (PDF) and return it to 301 S. Brooks St., Wake Forest, NC 27587. Your utility bill will be drafted automatically on the due date.
How to Reach Us
Our business office is located on the first floor of Town Hall, 301 S. Brooks Street. Business Hours are from 8 a.m.-4 p.m., Monday-Friday (closed holidays). Free parking is available for our visitors and customers. Call 919-435-9400 during business hours for more information.
Other Area Utility Companies
PSNC - Gas
City of Raleigh