Attention Wake Forest Pre-Pay Power Customers
Due to recent issues with our Wake Forest Pre-Pay Power payment system, we are temporarily suspending credit card and debit card payments for all pre-pay accounts.
Until these issues are resolved, all pre-pay customers will continue to receive uninterrupted electric service, and none will be disconnected for non-payment.
Please note: Your electric meter will continue to measure the amount of electricity (kilowatt-hours, kWh) consumed, and you will be responsible for the amount recorded.
SmartGrid, our pre-pay system provider, is investigating the cause of the current issues and will share the results of their findings as soon as possible.
In the meantime, anyone with questions or concerns is encouraged to call Customer Service at 919-435-9478.
4 Easy Ways to Make Payments to Wake Forest Pre-Pay Power accounts
- Town of Wake Forest mobile app available for download on IOS and Android devices.
Search for "Town of Wake Forest" on iTunes, in the iPhone app store, or in Google Play. WF Pre-Pay Power is a function of Town app (under Wake Forest Power). - Online with MC/VISA/AMEX.
- MC/VISA/AMEX by telephone 919-283-5757
- Cash at Money Gram locations (most Walmart and CVS Pharmacies)
Wake Forest Pre-Pay Power
Would it be easier for you to make weekly or bi-weekly payments rather than one large payment each month? If so, Wake Forest Pre-Pay Power or pre-paid electricity may be for you.
Pre-Pay Power offers you the opportunity to pay when you want, in the amounts you want. Instead of receiving a traditional paper bill that is generated once each month, usage is calculated daily. As a Pre-Pay customer, you'll never pay a late charge and you won't be charged costly disconnect and reconnect fees if your account runs out of credit.
- Application & Terms of Service
- Frequently Asked Questions
- Residential Electric Service Comparison - Pre Pay Power v. Post Pay Power
Access Your Account Information
Wake Forest Pre-Pay Power customers can access their account information by logging on, calling 919-283-5757, or by downloading the Town of Wake Forest mobile app.
No Deposit
There is no deposit for customers to have Wake Forest Pre-Pay Power. Current post-pay customers are eligible to have their deposit refunded and applied toward their current energy costs. This puts your deposit money working for you now instead of being held on your account to secure future service.
Enjoy Flexibility
Under the Pre-Pay Power plan, you can load up for months at a time or add funds throughout the month, whichever works best for you.
Enjoy Control
Pre-Pay customers choose how they are notified when their balance is running low. Customized notifications can be received via email, automated calling service or text message. Each Pre-Pay customer can choose the balance at which they want to be alerted to replenish their account. Notifications are sent with 7, 3 and 1 day worth of power remaining.
How to Sign Up
New and existing customers must submit an application online for Wake Forest Pre-Pay Power. Customers can also apply in person at the Wake Forest Town Hall, 301 S. Brooks St.