Wake Forest Power set to introduce new & improved online payment system

Wednesday, October 28, 2020 - 2:49pm

The Town of Wake Forest is partnering with Paymentus to offer Wake Forest Power (WFP) customers faster, easier and more convenient ways to pay their electric bills. Beginning Monday, Nov. 30, WFP customers can pay their bills and review usage history online via a new and improved customer portal. Customers will also have the option of paying via a new automated phone system.  

The new online platform will allow customers to:

  • pay electric bills with credit cards, debit cards, or bank account and routing number;

  • make one-time payments or set up recurring automatic payments;

  • receive email reminders and emailed receipts of payment;

  • view consumption and account information;

  • view and download current and past utility bills;

  • opt out of mailed paper bills; and

  • manage multiple utility accounts with one user profile.

Beginning November 30, current online bill pay customers will be required to set up a new login and password. An online “Customer Portal Guide” offering step-by-step instructions is available at http://bit.ly/WFOnlineBillPay.

Customers who currently use automatic bank draft, equal payment plan, pay by mail, or pay in-person can continue to use those methods, but may choose to sign up for online bill pay to utilize its features as well.

Again, the new online customer portal and automated phone system will go live on Monday, Nov. 30. Both are made possible via a partnership with Paymentus, a Charlotte-based firm which specializes in eBilling and payment solutions.

For more information, contact Customer Service Manager Andrew Brown, Jr. at abrown@wakeforestnc.gov.