Wake Forest Power seeks customer feedback via online survey

Friday, March 17, 2023 - 12:39pm

Wake Forest Power (WFP) is inviting its customers to share their thoughts and opinions on WFP programs and services by completing a brief survey. Available at https://bit.ly/WakeForestSurvey, the questionnaire takes approximately 10 minutes to complete.

Conducted by the Maru Group, a professional research firm, the survey is designed to determine customer satisfaction regarding their electric utility service. All responses are anonymous, and customer feedback will be used to help WFP identify opportunities to improve its programs and services.

For more information, email Customer Service & Outreach Manager Andrew Brown, Jr. at [email protected].

A division of the Town of Wake Forest, Wake Forest Power is a public power utility that strives to provide uninterrupted electric service to nearly 7,000 residential and commercial customers.

WFP crews operate and maintain more than 40 miles of overhead primary lines and 110 miles of underground primary lines. They regularly refurbish or rebuild electric lines that show signs of wear and upgrade facilities where electric load has grown. Thanks to these efforts, WFP customers enjoy dependable electric service 99.9% of the time.