News release from Duke Energy regarding scam text messages targeting utility customers:
Fraudulent text messages are being sent that appear to be from Duke Energy, but they are not.
If you receive one like the screenshot shown, do not respond or click any links. Please share to help protect others.
We are aware of a scam targeting utility customers claiming they will be impacted by a scheduled power outage.
This message did not come from Duke Energy.
Customers should avoid clicking links or downloading attachments from businesses or individuals they do not know, and they should contact Duke Energy, at 1-800-777-9898 between the hours of 7 a.m. to 7 p.m., directly to discuss their account or visit company communications channels for the latest updates.
More information
- X: @DukeEnergy, @DukeEnergyNC and @DukeEnergySC
- Facebook: facebook.com/DukeEnergy
- Website: www.duke-energy.com
Duke Energy will communicate grid conditions through its official communication channels.