Wake Forest Power is upgrading its online utility bill payment system offering customers a more robust account experience, including the ability to track usage history, view past and current bills, make payments, and more!
The new system will require autopay and online bill pay customers to create a new online account if they wish to continue automatic and online payments for their Wake Forest Power bills.
On Sunday, March 29, the current online system, including the autopay option, will be disabled. Beginning, Monday, March 30, Wake Forest Power customers can start the process of creating a new online account by visiting our new Utility Billing Portal.
Once a new online account has been created, customers can begin making online payments through the new Tyler Payments system.
Attention Autopay Customers
The autopay option will be available beginning Friday, May 1. As a result, for the month of April, customers enrolled in autopay will be required to pay via another method.
New Payment System
The new payment system is more secure and offers a variety of payment options, including:
- Debit and credit cards, including Discover and American Express
- 24-hour pay-by-phone
- AutoPay
- eCheck
In addition, Text-to-Pay and Digital Wallets, including PayPal, Venmo, Apple and Google Pay, will be offered as payment options in the coming months.
Traditional Payment Methods
Customers who prefer more traditional payment methods can continue to pay over the phone, in person by cash, check, or credit card – or use the drop box in the Town Hall parking lot, 301 S. Brooks St.
For more information, call or email Customer Service at 919-435-9478.
FAQs
Monday, March 30
Yes. Beginning Monday, March 30, you must create a new online account through our new online payment portal. We will provide the link to the new payment portal on March 30.
No. With our new system, you must create a new online account to set up autopay.
Beginning Monday, March 30, you can start the process of creating a new online account by vising our new portal. Once you have created a new online account you can set up autopay for your account which will take affect beginning May 1.
After more than three years, we are upgrading our online utility payment system to offer customers a more robust account experience, including the opportunity to view detailed usage history and past and current bills.
The new system is also more secure and offers customers a variety of payment options, with even more payment options on the way.
No, you do not need to notify us that you have created a new online account.
Please call customer service at 919-435-9478 or email us at csr@wakeforestnc.gov
Through Sunday, March 29, you can continue to pay at https://ipn2.paymentus.com/cp/wfnc.
On Monday, March 30, we will provide a new link on our website to our new online payment portal, which will automatically route you to the new payment system.
In the meantime, you can also pay through our automated phone system by calling 833-415-0541.
You may also visit us in person at the customer service window on the first floor of the Wake Forest Town Hall, 301 S. Brooks St. between the hours of 8 a.m. and 4 p.m.
If you are unable to visit us during normal business hours, you can leave your payment in the drop box located in the Town Hall visitor parking lot. We only ask that you include your name and account number on the envelope and avoid putting cash in the drop box.
We can't set up your autopay by phone, but we can in-person. Simply visit us at the Wake Forest Town Hall, 301 S. Brooks St., Monday-Friday, between 8 a.m. and 4 p.m., and our staff will be happy to help you set up autopay using the computer kiosk in our lobby.