The updated layout keeps important information at the forefront, helping you quickly see your charges, review your usage, and better understand how your bill is calculated.
New Features
Some of the new features include:
- A clear account summary and total amount due
- A monthly charge breakdown
- Usage comparisons that allow you to view your current usage alongside previous months
- and the same time last year
- Easy-to-read usage history graphs and meter details
- Expanded explanations of current charges, including base charges and billing periods
- A consolidated view of available payment options for added convenience
Guide to Your Updated Electric Bill
Provided below are links to informative guides in English and Spanish that highlight the new features and explain where to find key information on your redesigned bill. Please take a moment to review the guide and familiarize yourself with the features.
No Change to Rates & Services
This update does not change your rates or services. It simply provides a clearer and more user-friendly way to view your electricity information and usage.
For More Information
Thank you for allowing us to serve you.
If you have questions, please email Customer Service or call our Customer Service team at 919-435-9478 during normal business hours (Monday through Friday, 8 a.m. to 5 p.m.). Please note: Town Hall is open Monday through Friday, 8 a.m. to 4 p.m.
How We Are Notifying Our Customers
We are notifying our customers about our updated electric bill via email and a September bill insert mailed to every Wake Forest Power customer.