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NOTE: The Town of Wake Forest has the authority to deny requests for copies of subscriber email lists. Passed by the North Carolina General Assembly in July 2010, House Bill 1921 states that email address lists are open to public inspection for those who want to come to Town Hall to see them but are no longer required to be provided. Click here to read the law.

Customer Service

  • Customer Service Central
  • To start, stop, or transfer electric service 
    919-435-9400
  • For billing-related questions, payment arrangements, and balance inquiries 
    919-435-9466

Reporting Power Outages

  • To report power outages on weekdays (7 a.m. to 3:30 p.m.) 
    919-435-9570
  • To report power outages on nights, holidays, and weekends 
    919-554-6724

Reporting Non-Emergency Issues

  • SeeClickFix - report potholes, drainage problems, street light outages, or inquire about other street-related issues
  • Betty Pearce  
    919-435-9570
  • Request rollout garbage and recycling carts  
    Betty Pearce 
    919-435-9570

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