Guest Services Volunteers

Guest Services Volunteers Needed
The Town of Wake Forest is again recruiting friendly, outgoing volunteers to greet and help direct customers visiting town hall.

Guest services volunteers are expected to work at least two three-hour shifts per month. Volunteers must also participate in mandatory training where they will learn about guest services desk responsibilities, participate in a brief tour of town hall, and complete and submit a background check form. 

Guest services volunteer application forms are available online and at the first floor customer information desk at town hall, 301 S. Brooks St. 

Completed applications may be submitted online or emailed to Guest Services Volunteer Coordinator Heather Mitchell. Completed forms may also be mailed or delivered to the Wake Forest Town Hall, 301 S. Brooks St., Wake Forest, NC 27587; or faxed to 919-435-9489.

The Town of Wake Forest enlists volunteers, as needed, to work three-hour shifts at the guest services desk, located in the lobby at town hall, 301 S. Brooks St.

Participating volunteers are invited to sign up on a regular basis or as a substitute to work the following shifts: 


  • 8 a.m. - 11 a.m.

  • 11 a.m. - 2 p.m.

  • 2 p.m. - 5 p.m.


  • Welcome and greet visitors to town hall

  • Direct individuals to appropriate offices at town hall

  • Answer general questions in person and on the telephone regarding town services

  • Provide tours of town hall 

Volunteers may bring a book, knitting, or other related activity for slow periods.

Desirable knowledge and skills

  • Friendly and outgoing

  • Good communication and interpersonal skills

  • Interest in and knowledge of the Wake Forest Community

  • Willingness to deal with diverse populations and personalities


  • Complete and submit a volunteer application

  • Work in three-hour shifts at least twice per month

  • Attend a mandatory training session

  • Complete and submit a background check form

To Apply 
During periods when volunteer applications are being accepted, application forms may be obtained at the first floor information desk of the Wake Forest Town Hall, 301 S. Brooks St., at the front desk at the Northern Wake Senior Center, 235 E. Holding Ave. and online.

Completed forms may be mailed or delivered to town hall, c/o Guest Services Volunteer Application, 301 S. Brooks St., Wake Forest, NC 27587, or faxed to 919-435-9419.

For more information about the Guest Services Volunteer program, call 919-435-9400 or email Guest Services Volunteer Coordinator Heather Mitchell.