Accessibility Resources

The Town of Wake Forest is committed to delivering superior services and embracing the diversity of our citizens. Included on this page is a list of accessibility services the Town of Wake Forest currently offers. If you have questions regarding any of the services listed below or any additional accommodations, please contact the staff person listed on the relevant page. 

Specialized Recreation & Inclusion Programs

The Wake Forest Parks, Recreation & Cultural Resources Department offers a variety of enriching programs tailored specifically for citizens with special needs. Programs ranging from athletics, social opportunities, and cultural art programs. 

Inclusion Services 

The Town of Wake Forest's Parks, Recreation, & Cultural Resources Department is committed to an inclusive approach to recreation and encourages individuals with and without disabilities to participate together. In order for individuals with special needs to participate as fully as possible, reasonable modifications will be provided in accordance with the Americans with Disabilities Act. If you or a family member requires a reasonable modification to participate in a program, please contact Kelly Schurtz at or 919-556-7093.

What is a reasonable modification?

Reasonable modifications are additional supports and resources used to help aid a person with a disability to participate in any program. These resources may include, but are not limited to, auxillary aids or services, adaptive equipment, or additional support staff. The ADA does not require the Town of Wake Forest to take any action that would fundamentally alter the nature of its programs or services, compromise the safety of participants, or impose an undue financial or administrative burden.

If you or someone in your household would like to request a reasonable accommodation, please complete the Reasonable Accommodation Request Form, or contact Kelly Schurtz, Recreation Specialist- Specialized Programs at kschurtz@wakeforestnc.gov, or 919-435-9559.

Accessible Raleigh Transportation Program (ART)  

If you are a Wake Forest resident with a physical or mental disability that makes it impossible to drive a car and/or use Wake Forest Bus Service, you may qualify for the Accessible Raleigh Transportation Program (ART). This program provides subsidized curb-to-curb transportation service through participating contractors. The program in Wake Forest is administered by the City of Raleigh and funded by the Town of Wake Forest. To apply, download this application. Part A must be filled out by the applicant and Part B must be signed by a physician or human services agency official. Mail both parts to the address contained in the application. For more information, visit the ART website.

Public Waste Collection Assistance Program (CAP)

The Town of Wake Forest Collection Assistance Program (CAP) provides backyard pickup of trash and recycling for residents who are physically unable to wheel their carts to the curb and have no one living with them who can do it. In order to qualify for CAP service, residents will meet the following requirement: have a permanent or temporary disability, and no able-bodied person residing with them to move containers to the curb.

Residents needing collection assistance, should submit an application to the Town for review. Part A should list the preferred pickup location and Part B should be filled out by your doctors office. Part B can be submitted after the collection assistance begins if the Town is made aware of the need. 

Please note: Part B of the application must be completed by a physician or physician’s assistant. 

Completed applications may be submitted online; mailed or delivered to Collection Assistance Program, Public Works Department, 234 Friendship Chapel Road, Wake Forest NC 27587; or emailed to Public Works.

Non-Discrimination Policy

For more information on the Town of Wake Forest's Grievance Policy, please review this document.

ADA Grievance Policy

 For more information on the Town of Wake Forest's Grievance Policy, please review this document

Effective Communication

Town of Wake Forest will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Town of Wake Forest programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies & Procedures

 Town of Wake Forest will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in Town of Wake Forest offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of Town of Wake Forest should contact the office of Mickey Rochelle, ADA Coordinator, 317 S. Brooks St., 919-435-9455, as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the Town of Wake Forest to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of Town of Wake Forest is not accessible to persons with disabilities should be directed to Mickey Rochelle, ADA Coordinator, 317 S. Brooks St., 919-435-9455.

Town of Wake Forest will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

 

Accessibility Resources
Recreation Specialist - Specialized Programs
919-435-9559
Facilities Manager/ADA Coordinator
919-435-9455