What is AMR?
AMR stands for Automated Meter Reading, a state-of-the-art technology that enables the Town of Wake Forest to read your electric meter remotely without having to physically visit and manually read your electric meter. This technology will allow data to be shipped back and forth between your meter and the Town.
How does AMR work?
The meter data is sent from a module inside your AMR enhanced meter to a substation on the existing power lines. From the substation the data then travels to the Town’s data center via communication lines, where the meter data is then integrated with Wake Forest’s customer information and billing systems, resulting in the production of a timely, accurate bill.
How will an AMR system benefit me?
By deploying AMR technology, Wake Forest will be able to provide its electricity customers with more frequent, timely and accurate electric meter readings without the need for meter readers to come to your property leading to greater accuracy on your monthly bill. Another benefit of AMR is a more accurate and efficient way to monitor reported outages.
Will the Town be installing AMR throughout the entire service area?
Yes. All Wake Forest electricity customers are scheduled for AMR installation. We will begin in June and continue through the rest of the month.
Will I still see meter readers occasionally?
Yes. Although the new meters will be read automatically, they will still need to be inspected, monitored and serviced. As a result, you will still see a meter reader from time to time.
How long will it take for the new AMR meter to be installed?
A typical single AMR system installation will take about 20 minutes. During this time, you will experience a minimal power outage as we install the new meter.
Do I need to be at home for the meter change?
No. It is not necessary for you to be at home. We will attempt to notify you that we will be changing meters in certain areas prior to the meter change.
What does the new AMR meter look like?
The meter’s exterior appearance is just like a typical electronic meter. The only difference is that an AMR transponder is installed inside the meter by the meter vendor prior to shipment to Wake Forest.
How much will this cost?
There will be no additional costs or charges for our customers with the installation or operation of the AMR system.
Will AMR service interfere with my radio, telephone, computer or other equipment?
No, the meter information will be transferred over your existing Wake Forest power line, and will not interfere with any of your equipment.
Who will install AMR?
Installation will be done by Town of Wake Forest employees who are equipped with an official Wake Forest photo identification card & uniform. Vehicles will be marked with the Town of Wake Forest seal.
Is there anything I have to do before the AMR installation appointment?
Yes. To make our work at your property go quickly and efficiently, you should clear an adequate work area around your electric meter to give our technician ready access to the meter. It is your responsibility to remove any obstructions or barriers that will prevent our installation. It is also a good idea to shut off any computers on the day we will be replacing the meter.
When will I receive a bill after the AMR device is installed?
Customers will see no difference in the timing or method they are billed for their electric usage.
Who can I contact if I have additional questions?
If you have additional questions about Automated Meter Reading (AMR), you may contact Drew Brown at (919) 554-6100.