Town Departments & Services

The Town of Wake Forest is proud to offer its residents an array of outstanding programs and services. For more information, click on the links below or along the left margin of this page.


Town of Wake Forest App


Administration
919-435-9410
Administration includes the Town Manager's Office, Deputy Town Manager, Town Clerk, and Facilities Manager. The Town Manager is the chief administrator and is responsible for implementing Town Council policies. The Deputy Town Manager supervises the Engineering and IT Departments and coordinates special projects.The Town Clerk gives notice of Town Council meetings, prepares the agenda and records proceedings. The clerk is custodian of all permanent Town records and keeps track of appointments and terms for boards and commissions. The Facilities Manager oversees all Town facilities.


Communications
919-435-9421
The Communications Department is responsible for keeping the residents of Wake Forest informed about town programs and services, as well as the actions of the town government. The Communications Department is responsible for developing newsletters, brochures, electronic and e-mail communications with citizens, videos, press releases, and other informational materials, as well as managing content on the town's web site and Wake Forest TV 10. The Public Information Officer works with the local media by providing information, arranging interviews and acting as a spokesperson for the town.


Downtown Development
919-435-9415
In October 2012 the town created the Department of Downtown Development to formally manage and oversee the activities of the Downtown Revitalization Corporation. The department is charged with coordinating economic development, as well as special events and other activities in historic downtown Wake Forest


Engineering
919-435-9510
Engineering maintains responsibility in all phases of engineering for the town, including construction inspection, traffic engineering and traffic signals, signs and marking.


Finance
919-435-9460
The Finance Department's activities consist of billing & collections, accounting, financial management and fiscal operations, budgeting, purchasing, central services, and customer service.


Human Resources
919-435-9497
Human Resources' primary responsibilities in the areas of recruitment and selection of personnel, organizational development and training, employee benefits, policies and procedures administration, retirement and vendor relations. Also oversees the town's Risk Management program.


Inspections
919-435-9531
The Inspections Department handles building inspections and permitting services for all areas inside the town’s jurisdiction. The primary function of the department is to promote the health, safety and welfare of the citizens of Wake Forest, through the uniform enforcement of the North Carolina State Building Code and local ordinances. Activities include: processing applications, performing plan review, collecting fees, and issuing permits for construction activity regulated through N.C. General Statutes; conducting inspections during various phases of construction of buildings and structures, including the installation of electrical, plumbing and mechanical systems to ensure code compliance; issuing certificates of compliance and occupancy and other related activities as mandated per N.C. General Statutes.


Management Information Systems
919-435-9500
MIS establishes, plans and administers the town's management and use of information technology. Duties include providing tools and training for employees; creation, acquisition, development, maintenance, distribution, training and exchange of spatial or geographic information; support for all areas of information technology and communication including voice, radio, and data; and enhancing and improving information exchange from department to department and to the citizens of Wake Forest.


Parks, Recreation & Cultural Resources
919-435-9560
The Parks & Recreation Departmenthas primary emphasis in recreation, athletics, community centers, building and grounds maintenance, urban forestry, and special events.


Planning
919-435-9510
The Planning Department is responsible for all phases of planning, including land use and transportation planning, zoning and subdivision administration and historic preservation.


Police
919-554-6150
The Police Department is responsible for protecting life and property through enforcement and prevention.


Public Works 
919-435-9570
Public Works is responsible for maintaining the town's electric distribution system. The department also oversees streets, fleet maintenance, and sanitation divisions and administers the residential and commercial solid waste/recycling contracts.