FAQs

Where are you located?


What are your hours?

  • 8 a.m. - 5 p.m., Monday - Friday


Where do I get my electric utilities connected?


If I am a Wake Forest Power electric customer, how do I set up my utility service?

  • If you have purchased a home, you may set up service by clicking here or come in to Town Hall with your photo I.D. and a proof of purchase document.

  • If you are renting an apartment, we do request you come in to set up service and bring the lease, a photo I.D. and the deposit of $200 or two letters of credit with you.


How much is the deposit for the electric connection?

  • $200. However, if you have had service in your name for the last 12 months and can obtain two letters of credit, including one from a utility company, the deposit may be waived.


Where do I pay my electric bill?

  • You can pay your bill in person at the Wake Forest Town Hall, 301 S. Brooks St. However, the Town offers several convenient ways for you to pay your electric bill, including online bill pay. These options are explained at www.wakeforestnc.gov/finance_utilitybillpayment.aspx.

 
Can you tell me how much my bill is?

  • Yes. Call (919) 435-9400 and one of our Customer Service Representatives can look that up for you.

 
Can I pay my bill over the phone?


How do I get my electric service back on after disconnection for non-payment?

  • Please contact our Customer Service Department at (919) 435-9478.

 
What number do I call to report a power outage?

  • Weekdays (7 a.m. to 3:30 p.m.): call (919) 435-9570
  • Nights, Holidays, Weekends: call (919) 554-6724


Where is the post office?

  • The post office is located at 224 E. Holding Ave. - between White Street and Franklin Street.


Where do I pay my taxes?

  • Northern Regional Center, 350 E. Holding Ave. 


What number do I call concerning water/sewer service?


Where do I get phone service?


Where do I get cable television service?


Where do I get a dog license or report animals creating a nuisance?

What parks and facilities are in the Wake Forest area?

  • Wake Forest Parks & Recreation: (919) 435-9560
  • DuBois Center: (919) 554-1436
  • Boys & Girls Club: (919) 556-7266
  • Falls Lake State Recreation: (919) 676-1027
  • Hill Ridge Farms: (919) 556-1771
  • Banks D. Kerr Family YMCA: (919) 562-9622
  • Wake Forest College Birthplace: (919) 556-2911


Are there activities for senior citizens in Wake Forest?

Yes. Please call the Northern Wake Senior Center at (919) 554-4111.


What are the major Wake Forest celebrations?

  • Arbor Day - March
  • Six Sundays in Spring - April-May
  • Spring Concert Series - April-July
  • Meet in the Street - 1st Saturday in May
  • 4th of July
  • Lighting of Wake Forest - December
  • Christmas Parade - December

For a complete list of community events, visit our Community Calendar.